“What is the actual problem we are trying to solve and who are we solving it for?”
Assist customers in evaluating the value of workplace tools before buying to ensure they meet their business needs.
Assist IT/Change team with business use case or persona specific communication and training.
Customised elearning, videos & learning materials for collaboration technology.
Designing and delivering human-centred security awareness training for employees.
Working with health teams to bring patients and their loved ones together from afar using our innovative HowRU solution.
Assisting customers to deliver successful and engaging virtual events.
By identifying use cases from within the team and getting them all on board to be using the Cisco products in the way we wanted, we have been able to improve the efficiency of the support department and that has had a positive impact on the operation of the whole school. The team felt that they had not only been listened to but their input had been used to build out the adoption program and this gave them a deeper understanding that the technology and process were there to help them so they all have been following the guidelines and benefiting from them. We restored trust in the IT team and by creating a system and workflow based on how the team actually work still have a face to face, personal approach with the staff while sticking to a defined process.— Chris McMorris, Senior Technical Lead, George Watson’s College
In my ten years at Activ I have never seen such adoption in the organisation.— Virat Shah, Project Lead, Activ
Technology is only half the story, for a deployment to be considered really successful the users need to see and enjoy the benefits the technology brings, which is why we work with Taleka who have been delivering training on Cisco products for over 15 years. We have seen their approach to end-user adoption in action and believe it to be essential for any roll out of Cisco collaboration technology products.— Martin Jamieson, Project Manager, Ping Network Solutions
The end user is ultimately the person who makes or breaks the success of a technology rollout, putting those end users at the heart of the adoption program with a user-centric design helps guarantee that success. Taleka has many years of experience in delivering high-quality training for Cisco products and their approach to adoption has proven to be successful time and time again.— John Martin, Strategic Account Manager, Cisco