Collaboration and Workplace Technologies
Training Delivery Services
At Taleka, we believe that successful technology adoption isn’t just about teaching people how to use a tool; it’s about helping them understand why it matters. Our human-centred, scenario-based training approach ensures users can see the real-world benefits of collaboration technologies in their day-to-day roles.
With practical, hands-on learning, we empower teams to confidently apply systems in everyday situations. Whether you need a full adoption programme or expert trainers to support your team, Taleka’s professionals have the experience to deliver.
With over 25 years of experience in collaboration solutions, we create engaging sessions that ensure users understand not just the ‘how’ but the ‘why,’ driving adoption with both competence and enthusiasm.
Flexible Delivery Options
Virtual or Face-to-Face
Whether you prefer virtual or face-to-face training, Taleka provides flexible delivery options to suit your team’s needs. Our expert trainers are equipped to engage users in any setting, ensuring effective learning experiences regardless of location.
Tailored Training for Every Role
Find the Right Fit for Your Team
End User Training Sessions
Hands-on sessions that give essential knowledge before go-live, tailored to the specific needs of each department or team.
Train the Trainer / Super User Training Sessions
In-depth sessions designed to equip certain users or in-house trainers with the skills to train others and offer informal guidance.
Contact Centre Agent & Supervisor Training Sessions
Comprehensive training to help agents and supervisors fully utilise the software and support their teams.
Operator Console Training Sessions
Hands-on training sessions that cover all essential aspects of the Operator Console software, giving users the knowledge and skills needed to operate the system efficiently.
Floorwalking Support
On-site support during the initial go-live period, particularly for Contact Centre users and Console Operators.
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